If you are having problems with your installation then a log file can be helpful in diagnosing the problem. The installer does not create a log unless you enable installer logging in Windows. If you follow these instructions to enable installer logging then the next time you run the installation a log file will be generated.

Please remember to disable logging once you have diagnosed what the problem is. It is not recomeneded that you leave it enabled as it will use up space on your hard drive everytime an installation occurs.

WARNING: Before editting the registry, please ensure that you make a backup!

To create a detailed installation log file

1. In the Windows Registry Editor, go to the following key:
   
   HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer
   
   If the Installer key does not exist, create it. Directions for how to add the key are in the Technical Information section of this document.
   
2. Right-click the Installer key, and then click New > String Value.
3. Type Logging for the name of the new value.
4. In the right pane, double-click the Logging value.
5. In the Value data box, type voicewarmup
6. Click OK.
7. Exit the Registry Editor.
8. Run the installer again.
   

To view the installation log file

1. Confirm that Windows is configured to show hidden and system folders.
   
2. On the Windows taskbar, click Start > Run.
3. In the Open box, type one of the following text strings:
   
   %TEMP%
   %TMP%
   
   
4. Press Enter.
   Windows Explorer opens the temporary folder.
5. Find the log file.
   The file name starts with the letters MSI and ends with the extension .log.
6. Use Notepad to open the log file.

To troubleshoot installations by using the installation log file

1. Open the log file.
2. Search for the text value 3
3. The 20 lines of text above this entry will contain one or more errors.
4. Contact Screen Monkey Support with the information.

To add the Installer registry key if it does not exist

1. Exit all open programs.
2. On the Windows taskbar, click Start > Run.
3. In the Open box, type the following text:
   
   regedit
   
   
4. Click OK.
5. Go to the following key:
   
   HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows
   
   
6. In the left pane, right-click the Windows key, and then click New > Key.
7. For the new key's name, type Installer
8. Press Enter.
9. Exit the Registry Editor.